From My Pen
How can we enhance our client service?
We at EES Africa are very aware that it is vital to continually adapt to evolving and changing industry developments and circumstances, in order to ensure we meet client needs in the most efficient and effective ways possible.
Quality customer service is also about understanding clients, and engaging them as individuals to ensure services and solutions are personalized according to their specific requirements.
In her white paper, ‘Customer Engagement – a question of balance’, Ntosh Mnguni, Business Development Consultant for EES Africa, discusses the importance of involving customers in a company or brand’s intended changes, goals and vision. Integral to this is maintaining a balance between technological advances and personalized service.
We strive to broaden and diversify the services we offer in line with your requirements, and we welcome and encourage advice and feedback from you as to how we can expand our customer service. How can we enhance your experience with EES Africa? Please feel free to contact us to discuss this further.